MokoPaste Refund Policy

1. Applicable Channels and Refund Windows

• Website Purchases: We offer a 14-day money-back guarantee. If you change your mind or encounter issues within 14 days of purchase, you are eligible for a full refund.
• App Store Purchases: Distribution, billing, and refunds for App Store builds are managed entirely by Apple. Apple's refund policy and decisions govern these transactions; we cannot directly process refunds for App Store orders.

2. How to Request a Refund

• For Website Orders: Please email your refund request to support@mokopaste.com from your purchasing email address. Include your Order ID or License Key. We will process your request within 3 business days.
• For App Store Orders: Please sign in to Apple's support page at reportaproblem.apple.com with the Apple ID used for purchase and submit a refund request.

3. Impact of Refunds on License Status

• Once a refund is processed, the associated Pro license key will be permanently revoked and blacklisted.
• Activated client devices will automatically downgrade to the Free version during their next licensing check.
• Pro-exclusive privileges (such as unlimited clipboard history size) will expire, but your locally stored history database will not be deleted.

4. Processing Timelines and Exceptions

• Timeline: Once we initiate a refund, it usually takes 3 to 10 business days for the funds to return to your original payment method, depending on your bank or payment processor.
• Exceptions: Website orders older than 14 days are generally non-refundable. If you experience an unfixable technical bug that severely affects core usability, please detail it in your email for a case-by-case evaluation.
• Abuse Prevention: We reserve the right to decline refunds in cases of repeated purchases and refunds by the same user/account, chargeback abuse, fraudulent transactions, or licenses revoked due to violation of our Terms of Service.

5. Contact Us

If you have questions regarding the refund process or wish to query your order status, reach out to us at:

Email: support@mokopaste.com
Website: https://mokopaste.com